Online furniture and homewares group Temple & Webster is the latest company to report an ongoing surge in customer numbers as more Australians try e-commerce for the first time during the COVID-19 pandemic.
The firm said its active customers rose 77 per cent in 2019-20 and continued to rise in July, exceeding the “magical milestone” of 500,000. Growth continued this month, with trading up 160 per cent on the same month last year.
Measured satisfaction reached record levels in the June quarter, and chief executive Mark Coulter said keeping customers happy was the focus to ensure those trialling online shopping for the first time came back.
“Australians are still turning to the online channel to meet their ongoing needs,” Mr Coulter said.
“The advantages of being the online market leader are apparent as we continue