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SAN JOSE, Calif. and BRUSSELS, Belgium, Sept. 22, 2020 (GLOBE NEWSWIRE) — Selligent Marketing Cloud (Selligent), the intelligent omnichannel cloud technology company, today published its third annual Selligent Global Connected Consumer Index, a global study of 5,000 consumers focused on brand interactions and expectations. This year’s study finds seismic shifts in consumer behavior and changing expectations from brands amid the ongoing effects of the global pandemic. Seventy-five percent of global consumers reported less work (reduced hours, reduced pay, laid off, etc.) due to COVID-19 and, as a result, a majority (60 percent) have modified purchases to focus on essential items, like food and safety products. When it comes to interactions with brands, 76 percent expect real-time email or mobile updates, while 81 percent value flexibility in returns or